Shipping Policy
GROUND SHIPPING | FREIGHT SERVICE
We use FedEx or USPS for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or FedEx). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, 247grills.com can not be held responsible for damages that may occur during delivery.
Freight Service
For freight deliveries your item ships free via tractor trailer in the Contiguous United States. Our free freight option is limited to curbside delivery. The driver and truck must have reasonable access to the end of your driveway.
If free lift gate is noted on your order, the driver will take your delivery off the truck for you, but you will be responsible for bringing it where it needs to be put on your property. For products that exceed lift gate requirements, you will need to make arrangements for the item(s) to be lifted off the truck. These specialty items will not be noted as free lift gate on your order.
The shipping company will contact you ahead of time to schedule delivery. Please provide a convenient phone number at the time of check out in order to ensure prompt delivery of your order. Missing your designated appointment could result in a re-delivery fee. An adult must be home at time of delivery.
Once your order is off the truck, the driver will give you time to inspect your package. You are responsible to check the exterior packaging. If there is visible damage to the outside crate, box, or product you will need to note the damage on the Proof of Delivery (POD) that the driver will give to you to sign. If you sign for the delivery without noting visible damage, the shipping company is released from any responsibility for damage.
Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. 247grills.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.
Ground Shipping
All orders in the Contiguous United States ship free with Standard Ground Service.
We must have a residential or commercial physical address in order to ship any item; PO Boxes and Military (APO/FPO) addresses are not accepted. If a non-physical address is entered we will contact you to obtain a physical address.